What information do we collect and how we use it?
As a member of 9 Hotels Ltd., we ask you to provide us with some
personal information such as your name, email address and phone number.
We also ask you to choose a login name and password
in order to access some of our services.
• We need your
e-mail address in order to send you confirmation of online bookings,
customer service emails and to confirm your new
member registration. During your member registration, you will have the
option to receive travel offers by email - if you do not
wish to continue to receive these travel offers by email. You can
opt out at anytime by emailing to
support@9Hotels.co.uk policy
described below.
• We collect your credit card number and expiration date to order and book a flight, hotel or car rental.
• We would use your phone number if we need to contact you urgently
(for example if you had made a mistake entering your email address).
• We collect and store your credit card information in our internal
database. Only authorized staff have access to this information and the
same is stored and protected by firewalls and intrusion detection
systems to prevent any unauthorized access.
• We ask you
where did you hear about 9 Flights and we use this information to
analyze the effectiveness of the various publicity campaigns.
•
In order to use the Flight Watch service you need to provide us with
your mobile telephone number. This number is only used to fulfill the
Flight Watch function and is not shared with third parties.
•
We log domain names and/or IP addresses, and browser type for our
internal site traffic statistics. IP addresses, etc. are not tied to
personally identifiable information.
• We use cookies to monitor which parts of the Site are more interesting to you.
This site contains links to other
sites that we are not partnered with, however, 9 Flights is not
responsible for the privacy practices or the content of such websites.
Sites we partner with have the same look and feel as our 9Hotels.co.uk.
They use your information only for supplying the service they offer,
and may not use your personally identifiable information for anything
other than the primary purpose for which the information was collected.
Site and Service Updates
We also send the user site and
service announcements by email. Members are not able to un-subscribe
from service announcements, which contain important information about
the service. We communicate with the user to provide requested services
and in regards to issues relating to their account via email or phone.
Information gathered from competitions
We
occasionally run competitions on our site. We may ask for personal
information to contact you if necessary (with a winner's notification,
for example). You will also have the choice to be added to our mailing
list for future promotions and travel offers. You may opt-out at any
time of receiving future mailings, see the Opt Out section below.
Abbreviated customer names may be used on our competition winners page
as well.
Job Applications
There is a section of the website where you can apply for a job at jobs@9hotels.co.uk. We collect personal information such as name and address to contact
applicants in relation to their job application. We also ask for
optional demographic information, which we use for recruitment purposes
only. We do not share any of the above mentioned information with anyone
else.
Our Opt Out Policy
You
can un-subscribe from travel offers by email at any time by following
the instructions at the bottom of the newsletter, or by sending a blank
e-mail to unsubscribe@9Hotels.co.uk
Sharing the information our Site gathers/tracks.
The
information that we collect from you may be transferred to, and stored
at, a destination outside the European Economic Area ("EEA"). It may
also be processed by staff operating outside the EEA who work for us or
for one of our suppliers. Such staff maybe engaged in, among other
things, the fulfillment of your order, the processing of your payment
details and the provision of support services. By submitting your
personal data, you agree to this transfer, storing or processing. We
will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this privacy policy. We do not sell customer names or
other private profile information to third parties and have no intention
of doing so in the future. Occasionally, 9Hotels.co.ukwill hire a
third party to act on our behalf for projects such as market research
surveys and contest entry processing and will provide information to
these third parties specifically for use in connection with these
projects. The information we provide to such third parties is protected
by a confidentiality agreement and is to be used solely for completing
the specific project.
Cookies
We
at 9 Flights are constantly researching the latest in technology to
ensure that we are able to give you the most effective, informative and
enjoyable experience on our site. An integral part of this is the use of
permanent cookies. A cookie is a small text file that our site may send
to your hard drive when you are logged on to the Crystal Travel site.
When you next visit CrsytalTravel.com, our site may request the
retrieval of one of these cookies, and the information received will
personalize our content, offers and services to suit your
individual travel preferences.
If you want to know when our site is
using a cookie from your hard drive, you can set your browser to send
you an alert. If you prefer to use our site without
utilizing cookies, you can set your browser to not accept them at
all, however, they will make your life easier. Many websites are
employing this cookie technology and cookies are never to be used to
store information of a private nature, such as credit card numbers.
However, we tie cookie usage to personally identifiable information on
our end to provide personalized travel preferences. Also, you can be
assured that the information stored in any cookies initiated by Crystal
Travel cannot be accessed by any other websites.
9 Flights works with a third
party advertising company to serve ads when you visit our website. This
company may use information (not including your name, address, email
address or telephone number) about your visit to this website in order
to provide advertisements about goods and services that may be of
interest to you. In the course of serving advertisements to this site,
our third-party advertiser may place or recognize a unique cookie on
your browser.
Links
This
website contains links to other websites. We have partnered with some
of them. Please note that when you click on one of these links, you are
'clicking' to another website. We encourage you to read the privacy
statements of these linked sites as their privacy policy may differ from
ours. However, our partnered sites have the same look and feel to ours,
and may only use the personally identifiable information collected to
fulfill services they are designated to provide.
Security
This site has security measures in place to protect the loss, misuse
and alteration of the information under our control. We use Secure
Socket Layers (SSL) technology to ensure the privacy of the information
provided to us both in the flights booking engine and in the order
forms. At no time are the customers debit/credit card details
transmitted un-encrypted over the Internet. We also operate behind a
firewall to ensure there is no unauthorized access to our systems.
Changes to our Privacy Statement
If
we are going to use your personally identifiable information in a
manner different from that stated at the time of collection we would
notify you via email. You will have a choice as to whether or not we use
your information in this different manner. In addition, if we make any
material changes in our privacy practices that do not affect user
information already stored in our database, we will post a prominent
notice on our website notifying users of the change. In some cases where
we post the notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy
practices.
If you have questions or concerns regarding this statement, you should first contact support@9Hotels.co.uk
Address:
38 Riding House Street
London W1W 7ES
If you have questions or concerns regarding this statement, you should first contact support@9Hotels.co.uk |